Please note that cooldown levels can exceed level 4. Players whose cooldown level exceeds level 4 will need an extended period of clean play to have their cooldown level reduce beneath level 3.
Your current cooldown level can be determined by the length of the last cooldown you have received:. If you are encountering a technical or network issue that is causing competitive cooldowns, we suggest troubleshooting those issues before attempting to play a competitive game.
Please see our Troubleshooting Network Connectivity article for more information. An Overwatch ban will be issued to any account that is convicted for cheating or abusive behavior by Counter-Strike: Global Offensive's Overwatch system.
More information about the Overwatch system can be found in the CS: Additionally, VAC-banned games cannot be shared with other accounts.
All trademarks are property of their respective owners in the US and other countries. Why did I receive a competitive cooldown? A competitive cooldown may be issued for any of the following reasons: New players can win two games a day until they have completed enough games to calibrate their skill group.
Full calibration requires ten wins; this helps the game accurately calibrate skill levels across CS: How long will my competitive cooldown last?
Any additional cooldowns received during the one-week probationary period increases the amount of time players are restricted from matchmaking: First cooldown level 1 - lasts 30 minutes Second cooldown level 2 - lasts 2 hours Third cooldown level 3 - lasts 24 hours Fourth cooldown level 4 - lasts 1 week A week of clean play will reduce an account's cooldown level by one.
How do I determine my current cooldown level? Your current cooldown level can be determined by the length of the last cooldown you have received: My last cooldown lasted 30 minutes - you are currently at level 1 My last cooldown lasted 2 hours - you are currently at level 2 My last cooldown lasted 24 hours - you are currently at level 3 My last cooldown lasted one week - you are currently at level 4 or above.
In some cases, scammers will be banned permanently. If a scammer has multiple accounts, all of their accounts may be subject to the ban as well.
In some cases, scammers will hijack an account and use it to commit scams, fraud or more hijackings. Our community assigns an item a value that is at least partially determined by that item's scarcity.
If more copies of the item are added to the economy through inventory rollbacks, the value of every other instance of that item would be reduced.
We sympathize with people who fall victim to scams, but we provide enough information on our website and within our trading system to help users make good trading decisions.
All trade scams can be avoided. A trade ban prevents a Steam account from using the Steam Community, including trading and using the Steam Market.
A trade ban can only be applied by a Steam employee. Trade bans are mainly associated with accounts that commit scams.
Upon receiving a trade ban the offending account gets placed into probation as well. Probationary status allows other users to determine if a user has committed scams in the past so they can make better decisions about whether or not they want to trade with previous scammers.
Probationary status does not prevent users from trading. By limiting the provided data, Steam Support prevents malicious users from learning how to avoid getting caught in the future.
Steam Support relies on several data points to arrive at a decision to ban or lock an account. Users intent on committing malicious activity, most often done to other users, are constantly trying to gain this data to use in future scams, fraud and hijackings.
There are different reasons why you may be unable to trade or use the Market. Please see the following Trading and Market Restrictions article for more information.
All trademarks are property of their respective owners in the US and other countries. What can I trade?
Who can I trade with? How do I see my inventory on the Steam Community? Who can see my items? Trading Gifts games What do you mean by trading Steam Gifts?
Can I trade Steam Games? Does Steam Trading mean I can sell my used games? How do I add a game to my library after receiving it in a trade? What if a game I received in a trade is fraudulently purchased?
Scams and Trade Bans I think I just lost items in a trade! What do I do? What's the difference between a scam and a hijack? What happens to scammers?
What are the best ways to avoid getting scammed? What trades should I avoid? What do I do if I was scammed? Why will Steam not return items that were scammed?
What is a trade ban? What is trade probation? Trade and Market Restrictions I can't trade! Feedback I have ideas for other things in Steam that can be traded.
How do I give that feedback? How do I trade? In order to initiate a trade you need: To create a trade, please do the following: Alternatively, if you are chatting with your friend, you can start a trade from the chat window by clicking on the large arrow and selecting Invite to Trade: Open your Friends list, located in the lower right hand corner of the Steam client Click on the small arrow next to the friend you wish to invite to Trade and click on Invite to Trade Once accepted the trade window will appear where you can view your items, games, and coupons available to trade Select the appropriate inventory you wish to view from the dropdown menu on the left Click and drag the item, game, or coupon you wish to trade from your inventory to your trade window.
If you wish to remove an item, game, or coupon simply drag it back to your inventory from the trade window Click on Ready to Trade and wait for the other party to click on Ready to Trade Verify the contents of the trade are correct by hovering your mouse over each item and reading the item details Click on Make Trade - Once you click this button the trade cannot be undone The trade will finish processing and you will receive a confirmation window with the items, games, or coupons you received in the trade.
You can initiate a trade with anyone in a Group Chat or on your Friends List. What do you mean by trading Steam Gifts? I think I just lost items in a trade!
To ensure that a scammer is appropriately handled, and to prevent them from benefitting from this scam or others in the future, make sure that you report them through the Steam Community: How to Report a Scammer, Hijacker or Phisher Reporting a scammer through the Steam Community will always be better than submitting a Steam Support ticket containing your report.